What we collect when you contact us, what happens to it, and how to have it removed.
When you send us a message, the form collects your first and last name and your email address, plus your phone number, what you are interested in, and your message if you fill them in. A quote request also records the budget range you pick, the currency you picked it in, and your preferred location. We use these to answer you and to arrange what you asked about.
Your enquiry is saved as a contact record, an internal ticket is opened so that nothing is lost, and an email notification goes to our own address. Nothing is sent to anyone outside the company, except the providers named under "Who runs this website", who work only for us.
We store your email address and create a contact record for you, so we can tell you when a new development opens.
The chat assistant asks for your name and email before it starts, so we can follow up. The conversation is saved as a chat record with them. To produce its replies, the assistant sends what you type, its own replies, your name and any preferences you state (your budget, the areas you like) to DeepSeek, an AI service. It does not send your email or phone number. If you would rather not, use the contact form or call us instead.
Our own staff, and only those at manager level or above can open the enquiry list. We do not sell your details and we do not share them with anyone else for their own marketing.
Bridge Street Investments Company Ltd is responsible for this website and for what you send through it. This website and the records behind it run on BridgeBuild, a platform run by Bridge Street Investments Company, which hosts them for us. BridgeBuild uses these providers, on its instructions and for no purpose of their own: Railway (hosting), Neon (where the records are kept), Cloudflare (domain, encryption, the network in front of this site, and the storage that holds photos and documents), SMTP2GO (the email alert about your enquiry) and DeepSeek (the chat assistant, as above). If you tap the WhatsApp button you leave this site and WhatsApp's own terms apply. Cloudflare also counts visits to this site with its Web Analytics, which sets no cookie, keeps nothing in your browser and does not identify you.
We set no advertising or analytics cookies. The site remembers, in your own browser, the currency you choose so prices stay in the currency you picked and, if you use the chat, your chat session and the name and email you gave it.
We keep enquiry records while we are dealing with your enquiry, and afterwards where the law requires.
Ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. A deletion request covers the contact record, the internal ticket, any chat record and any newsletter sign-up under your email address. We will do it, unless the law or a regulator requires us to keep the record, for example the paperwork behind a sale we have completed. Email info@atrainvest.com and we reply within 24 hours.